Shipping & Return Policy
How long is the delivery of Freight Crates?
All deliveries of Freight Crates, once shipped out on the scheduled dates, takes a standard delivery time of 4-7 business days to the lower 48 states.
When does my Freight Crate Ship?
WE ship out our Freight Crates on a set date every quarter. You can find the shipment date on our Freight Crate Page, or sometimes on our Home Page.
Where do you ship to?
We offer free shipping to all of the lower 48 United States. We deliver to Alaska & Hawaii as well but unfortunately we cannot offer free shipping to those states at this time.
Do you accept returns, refunds, or exchanges?
BreakerOne9 Freight Crates are included in the membership pricing & all purchases are final sale and nonrefundable. We do not accept returns or exchanges of boxes, box items, add-ons, or additional box purchases. Any returns made to us will not be eligible for a refund.
If there is an issue with a product featured in our box, contact the manufacturer of that product.
What do I do if I receive damaged items or items are missing in my Freight Crate?
If you receive an item that is damaged or missing & believe it is due to BreakerOne9 handling, you must notify our team within 10 days of the delivery date.
Contacts us at email@example.com
Can I return just one or a few items in my box?
We do not accept any returns for items in the box. But please feel free to let us know what you did or did not like in the box so we can improve your experience the next round!